Need help? Check the FAQ below, or open a ticket. We reply to every ticket within 48 hours, usually sooner. You can also email stizzyraxx@gmail.com.
Is WarSim free to play?
Yes. Creating an account is free and every simulation module is playable at no cost. Optional purchases (coins, liveries, weapon unlocks, battle pass) are cosmetic or convenience items and are never required to play.
I paid for coins or a battle pass but nothing arrived.
Payments settle through Stripe and normally credit within a minute. If it has been longer, open a ticket with the Billing category and include the email used at checkout — do not post card details. We will locate the payment and credit your account manually.
How do I request a refund?
Open a Billing ticket within 14 days of the purchase describing what went wrong. Unused digital goods are generally refundable; consumed items are assessed case by case.
The 3D modules run slowly or won't load.
WarSim needs a WebGL-capable browser. Update to the latest Chrome, Edge, Firefox or Safari and enable hardware acceleration. On laptops, make sure the browser is using the discrete GPU. If it still fails, send a Bug ticket naming your browser, OS and device.
I can't sign in, or never received the confirmation email.
Confirmation mail can land in spam or promotions. If it has not arrived after a few minutes, try signing up again with the same address, then open an Account ticket if the problem persists.
How do I delete my account and data?
Account settings has a delete option that removes your profile and associated data. It cannot be undone. See the Privacy Policy for what we store and for your GDPR/CCPA rights.
The island and the people in it are built from third-party 3D models used under CC-BY-4.0. That licence is only satisfied if the credit travels with the work, so every model is named here with its author and a link back to the original.